Outage in USG Services

GeorgiaBEST Banner Managed Services - Issues Reported

Resolved Major
October 25, 2024 - Started about 2 months ago - Lasted 6 days
Official incident page

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Outage Details

Information Technology Services (ITS) is currently aware and investigating the outage and reports of issues with GeorgiaBEST Managed Services. This outage occurred at 3:00 p.m. today. Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 07:58PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Managed Services. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 10/28/2024 01:47PM

Information Technology Services (ITS) has confirmed that services within the Production environment have been restored and are being monitored for stability. Affected users may have experienced issues connecting to Banner. We will continue to monitor the system for stability, and will post further updates as they become available.

INVESTIGATING about 2 months ago - at 10/25/2024 07:36PM

Information Technology Services (ITS) is aware of infrastructure issues affecting several services and are currently investigating possible causes.

INVESTIGATING about 2 months ago - at 10/25/2024 07:28PM

Information Technology Services (ITS) is currently aware and investigating the outage and reports of issues with GeorgiaBEST Managed Services. This outage occurred at 3:00 p.m. today. Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.

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