Outage in USG Services

Data Warehouse and Business Intelligence - Issues Reported

Resolved Major
October 25, 2024 - Started about 2 months ago - Lasted 6 days
Official incident page

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Outage Details

Information Technology Services (ITS) is experiencing an outage affecting access to some services including Data Warehouse and Business Intelligence. Affected users may be experiencing problems with access to these services. Updates will be posted here as they become available. The following applications will not be available: - Cognos Business Intelligence & Reporting Application - APEX Data Collection Application - Degrees & Majors Authorized - HS/FICE Translation - External Site Codes - Oracle Database
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 08:43PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Data Warehouse and Business Intelligence. The system should continue operating normally.

In the event that you experience any further issues with Data Warehouse and Business Intelligence, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 10/30/2024 12:43PM

Information Technology Services (ITS) has restored full functionality of Data Warehouse and Business Intelligence. We will continue to monitor this system for stability. If you are still experiencing issues with access to Data Warehouse and Business Intelligence, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

IDENTIFIED about 2 months ago - at 10/28/2024 02:05PM

Information Technology Services (ITS) has identified the root cause and is actively working on a fix with the vendor. Information Technology Services (ITS) will be working continuously until services are restored and will provide updates as they become available.

INVESTIGATING about 2 months ago - at 10/25/2024 08:20PM

Information Technology Services (ITS) is experiencing an outage affecting access to some services including Data Warehouse and Business Intelligence. Affected users may be experiencing problems with access to these services. Updates will be posted here as they become available.

The following applications will not be available:

- Cognos Business Intelligence & Reporting Application
- APEX Data Collection Application
- Degrees & Majors Authorized
- HS/FICE Translation
- External Site Codes
- Oracle Database

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