Outage in Vanta

Partial outage for Trustpage Questionnaire Automation and Trust Centers

Resolved Minor
May 30, 2024 - Started 19 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We have identified an issue with Trust Centers and Questionnaire Automation hosted by Trustpage. The services are experiencing elevated error rates and are partially unavailable. Our team is investigating the root cause and will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 05/31/2024 12:05PM

This incident has been resolved. Trustpage Trust Centers and Questionnaire Automation should be functioning as expected.

IDENTIFIED 19 days ago - at 05/30/2024 08:24PM

We've received an update from the upstream vendor, they are working to resolve the issue and estimate a fix will take approximately 6-12 hours. The remaining issue is isolated only to resource downloads from all services hosted by Trustpage. We will continue to provide updates as they become available.

IDENTIFIED 19 days ago - at 05/30/2024 05:42PM

Vanta engineers have identified an issue with an upstream vendor and are working to implement a fix.
We are monitoring the behavior and will continue to provide updates as they become available.

INVESTIGATING 19 days ago - at 05/30/2024 04:38PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 19 days ago - at 05/30/2024 04:37PM

We have identified an issue with Trust Centers and Questionnaire Automation hosted by Trustpage. The services are experiencing elevated error rates and are partially unavailable.

Our team is investigating the root cause and will provide an update as soon as possible.

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