Outage in Verisk Insurance Solutions - ISO

IT Service Issue - ISO Portal and Lloyds Portal

Resolved Major
October 26, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Please be advised we are investigating an issue impacting ISO Portal and Lloyds Portal. We will provide updates as we work to resolve this issue. We thank you for your patience.
Components affected
Verisk Insurance Solutions - ISO Mozart Website Verisk Insurance Solutions - ISO Admin Verisk Insurance Solutions - ISO Annual Verification Verisk Insurance Solutions - ISO Lloyds Wording Repository Verisk Insurance Solutions - ISO Automated Symbols Verisk Insurance Solutions - ISO Capital Assets & Agri-CAP Premium Calculators Download Verisk Insurance Solutions - ISO Circulars Verisk Insurance Solutions - ISO Community Mitigation Classification (CMC) Manual Plus Verisk Insurance Solutions - ISO Community Mitigation Classification (CMC) Revisions Verisk Insurance Solutions - ISO Commercial Lines Manual Verisk Insurance Solutions - ISO Commercial Line Services Management Verisk Insurance Solutions - ISO DataCube Verisk Insurance Solutions - ISO Electronic Forms on Disk (EFD) Updates Verisk Insurance Solutions - ISO Electronic Participation Report (EPR) Verisk Insurance Solutions - ISO Electronic Rating Content (ERC) Verisk Insurance Solutions - ISO Electronic Rating Content (ERC)+ Software Verisk Insurance Solutions - ISO Electronic Rating Content (ERC) 2.0 Verisk Insurance Solutions - ISO Emerging Issues Verisk Insurance Solutions - ISO Engineering & Safety Verisk Insurance Solutions - ISO FIRST Verisk Insurance Solutions - ISO Forms Verisk Insurance Solutions - ISO IntegRater Verisk Insurance Solutions - ISO ISO Education Verisk Insurance Solutions - ISO ISO Portal Verisk Insurance Solutions - ISO ISO Risk Analyzer Table Express Verisk Insurance Solutions - ISO Legislative Monitoring Verisk Insurance Solutions - ISO Lloyds Portal Verisk Insurance Solutions - ISO LOCATION Territory Download Verisk Insurance Solutions - ISO Market Landscape Verisk Insurance Solutions - ISO MarketStance Verisk Insurance Solutions - ISO MarketWatch Verisk Insurance Solutions - ISO Multi-Line Class Table Verisk Insurance Solutions - ISO Performance Evaluation Report Verisk Insurance Solutions - ISO Personal Flood Territory Verisk Insurance Solutions - ISO Premium Audit Advisory Service Verisk Insurance Solutions - ISO Premium Report Form Verisk Insurance Solutions - ISO Print Ready Manuals Verisk Insurance Solutions - ISO QD/QF File Transfer System Verisk Insurance Solutions - ISO Query Commercial Classification Code (QC3) Verisk Insurance Solutions - ISO Registration Verisk Insurance Solutions - ISO State Filing Forms Verisk Insurance Solutions - ISO State Filing Forms For Workers Compensation Verisk Insurance Solutions - ISO State Filing Handbook Verisk Insurance Solutions - ISO State Filing Handbook For Workers Compensation Verisk Insurance Solutions - ISO Statistical Agent Visualization Report Verisk Insurance Solutions - ISO Statistical Plans Verisk Insurance Solutions - ISO Statistical Web Services Verisk Insurance Solutions - ISO Suite+ Updates

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/26/2025 09:47AM

Please be advised multiple applications experienced an intermittent service issue from 12:43 AM ET to 5:25 AM ET, where some clients may have experienced errors when trying to log in. We thank you for your patience and apologize for any inconvenience this issue may have caused.

INVESTIGATING about 2 months ago - at 10/26/2025 07:45AM

Please be advised, this issue is impacting all ISONet applications. We thank you for your patience and will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 07:01AM

Please be advised, this issue is also impacting Mozart Website. We thank you for your patience and will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 06:52AM

Please be advised, this issue is also impacting Automated Symbols. We thank you for your patience and will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 06:43AM

Please be advised, this issue is also impacting Market Landscape, MarketStance, and MarketWatch. We thank you for your patience and will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 06:37AM

Please be advised, this issue is also impacting Mozart Forms and Future of Form. We thank you for your patience and will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 06:23AM

Please be advised this issue is also impacting ISO Risk Analyzer Table Express.

INVESTIGATING about 2 months ago - at 10/26/2025 06:12AM

Please be advised Electronic Rating Content (ERC), Electronic Rating Content (ERC)+ Software, and IntegRater experienced a service issue that started at 12:43 Am ET. Electronic Rating Content (ERC) was resolved at 1:49 AM ET, Electronic Rating Content (ERC)+ Software was resolved at 1:59 AM ET and IntegRater was resolved at 1:59 AM ET. We thank you for your patience and apologize for any inconvenience this issue may have caused.

INVESTIGATING about 2 months ago - at 10/26/2025 05:49AM

We are continuing to investigate this issue. ISO Portal and Lloyds Portal are continuing to experience an service issue.

INVESTIGATING about 2 months ago - at 10/26/2025 05:26AM

Please be advised, ISO Portal and Lloyds Portal experienced a service issue from 12:55 AM ET to 1:22 AM ET. We thank you for your patience and apologize for any inconvenience this issue may have caused.

INVESTIGATING about 2 months ago - at 10/26/2025 05:12AM

Upon further investigation, it has been determined Electronic Rating Content (ERC), Electronic Rating Content (ERC)+, and IntegRater are also impacted by this issue. We thank you for your patience and apologize for any inconvenience this issue has caused. We will provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 05:08AM

Upon further investigation, it has been determined Lloyd's Working Repository is also impacted by this issue. We thank you for your patience and apologize for any inconvenience this issue has caused. We will provide updates as we work to resolve this issue.

INVESTIGATING about 2 months ago - at 10/26/2025 04:57AM

Please be advised we are investigating an issue impacting ISO Portal and Lloyds Portal. We will provide updates as we work to resolve this issue. We thank you for your patience.

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