Outage in Verkada

Degraded Performance

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

Some users may be experiencing degraded performance loading certain parts of Verkada Command. We are actively investigating this issue and will provide an update shortly. Requests to create camera archives are are not being processed.
Components affected
Verkada Login System Verkada Streaming Live Footage Verkada Streaming Historical Footage

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 06:27AM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/19/2023 03:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/18/2023 11:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/18/2023 11:06PM

We are currently experiencing connectivity issues due to an ongoing Amazon Web Services outage in our primary region. Our engineering team is actively monitoring the situation. Some services may be intermittently unavailable. We apologize for any inconvenience and are working to resolve the issue as quickly as possible. Updates from AWS can be found here: https://health.aws.amazon.com/health/status

MONITORING about 2 years ago - at 09/18/2023 10:35PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/18/2023 09:46PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/18/2023 09:41PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/18/2023 09:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/18/2023 07:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/18/2023 06:29PM

Some users may be experiencing degraded performance loading certain parts of Verkada Command. We are actively investigating this issue and will provide an update shortly.

Requests to create camera archives are are not being processed.

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