Outage in Versapay

Identified Potential Service Disruption for a Subset of ERP Payments for Netsuite Customers

Resolved Minor
October 03, 2024 - Started about 2 months ago - Lasted about 2 months
Official incident page

Need to monitor Versapay outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Versapay, and never miss an outage again.
Start Free Trial

Outage Details

We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your production Collaborative AR API keys, it may populate your Collaborative AR production account with Netsuite sandbox data. We are working on enhancing our protections to prevent your Collaborative AR production environment from being populated with sandbox Netsuite data. We'll provide an update as soon as more information becomes available. When copying your production Netsuite environment to a sandbox environment, please ensure that you remove the Collaborative AR API keys that may have been copied to your sandbox.
Components affected
Versapay Product
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 11/20/2024 04:40PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 10/03/2024 11:42PM

We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your production Collaborative AR API keys, it may populate your Collaborative AR production account with Netsuite sandbox data. We are working on enhancing our protections to prevent your Collaborative AR production environment from being populated with sandbox Netsuite data. We'll provide an update as soon as more information becomes available.

When copying your production Netsuite environment to a sandbox environment, please ensure that you remove the Collaborative AR API keys that may have been copied to your sandbox.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime