Outage in Versapay

NetSuite Connector Issue

Resolved Minor
October 11, 2024 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

We are aware of an issue affecting some NetSuite connector clients. Our team is actively investigating this and working closely with NetSuite to resolve the problem as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.
Components affected
Versapay Product Versapay ERP Connector for NetSuite
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/15/2024 05:24PM

We’re pleased to confirm that the issue affecting some NetSuite connector customers has been fully resolved. Thank you for your patience throughout this process.

If you have any questions or continue to experience any issues, please reach out to our support team.

MONITORING about 1 month ago - at 10/13/2024 02:56PM

We’re happy to report that the issue previously affecting some NetSuite connector customers has been resolved. We will continue to monitor the situation to ensure ongoing stability.

Thank you for your patience, and we will provide further updates if necessary.

IDENTIFIED about 1 month ago - at 10/11/2024 05:32PM

We are continuing to investigate the issue affecting some NetSuite connector customers. This has been identified as a defect by NetSuite.

NetSuite has assigned a critical priority to this issue, and their engineering team is working on a resolution.

We will keep you updated as more information becomes available. Thank you for your continued patience.

INVESTIGATING about 1 month ago - at 10/11/2024 04:06PM

We are aware of an issue affecting some NetSuite connector clients. Our team is actively investigating this and working closely with NetSuite to resolve the problem as quickly as possible.

We will provide updates as soon as more information becomes available. Thank you for your patience.

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