Outage in Vetspire

SEV-2 Duplicate Reminders

Minor
November 20, 2024 - Started about 13 hours ago
Official incident page

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Outage Details

We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
IDENTIFIED about 13 hours ago - at 11/20/2024 08:55PM

We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue.
We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

INVESTIGATING about 13 hours ago - at 11/20/2024 08:54PM

We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue.
We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

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