Customers have problems when logging in to Visma.net ERP

This incident has been resolved.

Monitoring shows that everything looks good now so we are not considering rollback anymore. We continue to monitor the application.

We are continuing to monitor for any further issues.

We fixed the problem related to database cluster. Also we increased resources on some core services and now performance has improved. We continue to monitor the status.

We fixed the problem related to database cluster which improved performance. We are continuing to investigate other improvements.
Later today we will decide if we should rollback to the earlier data center.

We are continuing to investigate this issue.

It looks like the problem is related to one of the database clusters. We continue to investigate this and will come back with an estimate if we are able to verify it.

We continue troubleshooting the connectivity. Unfortunately we don't have an estimate when the problem is fixed yet.

We are continuing to verify the connectivity on our database servers. Currently we don't have an estimate when the problem is fixed.

At the moment we suspect that the problem is related to connectivity on our database servers. We are verifying this at the moment.

We are continuing to investigate this issue. Currently we don't have an estimate when the problem is fixed.

We are still looking for the root cause.

We are continuing to investigate this issue.

Problem also affect users of Visma.net Approval trying to approve documents from Visma.net ERP. We continue to investigate the issue.

Problem also affects API, some calls are slow or timing out. We continue to investigate the issue.

We have got reports that some customers experience problems when logging in to the application. We are investigating the problem.