Outage in Visma

Issues activating Lyanthe scan service for customers in Netherlands and Belgium

Resolved Minor
October 30, 2025 - Started 2 days ago - Lasted about 20 hours
Official incident page

Incident Report

We have identified an issue when customers are trying activation of Lyanthe scan services. This affects customers in Netherlands and Belgium. We have escalated this issue to Lyanthe and they are working on a fix. The activation attempt fails with a "AdministrationModelStateValidationError". Once the incident has been fixed you will be able to retry the request and it will go through successfully.
Components affected
Visma CS - .net AutoInvoice

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/31/2025 08:02AM

This incident has been resolved.

MONITORING 2 days ago - at 10/30/2025 12:57PM

Lyanthe has implemented a fix and we are monitoring new activations to see if the problem has been resolved.

IDENTIFIED 2 days ago - at 10/30/2025 12:18PM

We have identified an issue when customers are trying activation of Lyanthe scan services. This affects customers in Netherlands and Belgium. We have escalated this issue to Lyanthe and they are working on a fix.

The activation attempt fails with a "AdministrationModelStateValidationError". Once the incident has been fixed you will be able to retry the request and it will go through successfully.

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