Outage in Visma
GAiA Assistant chat not working
Resolved MajorIncident Report
Summary AI Generated
The GAiA Assistant chat feature in Visma experienced a major outage that prevented users from accessing the chat functionality. The incident lasted 18.2 hours, during which the development team identified the root cause and implemented a fix. The service was fully restored and confirmed working after a monitoring period.
We are currently investigating this issue
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 04/15/2026 06:58AM
This incident has been resolved.
MONITORING
about 8 hours ago - at 04/15/2026 06:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/14/2026 02:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/14/2026 12:58PM
Working but still being investigated.
INVESTIGATING
1 day ago - at 04/14/2026 12:52PM
We are currently investigating this issue
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