Outage in Volusion

Intermittent 502 and 404 Errors for Some Stores

Resolved Minor
October 18, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team is actively investigating instances with some stores reporting intermittent 502 and 404 errors. We will update this page as soon as we have identified the issue.
Components affected
Volusion V1 - Merchant Storefront
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/19/2024 12:00AM

This incident has been resolved.

MONITORING 3 months ago - at 10/18/2024 11:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/18/2024 10:56PM

There was a misconfiguration at Facebook that caused undue traffic/load from Facebook's webcrawlers, causing errors. We are continuing to investigate the situation.

INVESTIGATING 3 months ago - at 10/18/2024 03:59PM

Our team is actively investigating instances with some stores reporting intermittent 502 and 404 errors. We will update this page as soon as we have identified the issue.

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