Outage in Vonage

Japan SMS & Voice - Service Degradation affecting KDDI and a subset of Japan Long Virtual numbers

Resolved Minor
July 01, 2022 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are currently observing SMS delivery degradation towards Japan KDDI Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/04/2022 08:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 07/03/2022 04:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/03/2022 01:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/02/2022 04:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/02/2022 05:32AM

Please be informed that Outbound calls towards KDDI may also experience failures. Inbound and Outbound calls to and from a subset of our Japan Long Virtual numbers are also observing service degradation.

This has been identified due to an issue at operator end and we will issue and update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

INVESTIGATING over 2 years ago - at 07/01/2022 05:35PM

We are currently observing SMS delivery degradation towards Japan KDDI Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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