Outage in Voyado

Voyado Engage - Emails delayed

Resolved Minor
November 28, 2024 - Started 24 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing delays in sending emails. We are working to resolve the issue.
Components affected
Voyado Messaging
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/28/2024 10:51PM

All the delay messages has now been sent. The incident has now been resolved.

MONITORING 23 days ago - at 11/28/2024 07:45PM

We still see a good effect of the implemented fix and the sendouts are going out as planned now. We are still processing the queue of the previously delayed messages.

MONITORING 24 days ago - at 11/28/2024 06:44PM

We see good effect of a fix we implemented. Engage is coming back to normal performance. Sendouts are going out as planned now, and queues are being processed. We will monitor and update regarding send queue status.

INVESTIGATING 24 days ago - at 11/28/2024 06:06PM

We are still seeing delays because of high load. Email sendouts are being queued. We are working on different solutions to make sure emails are going out. At the moment no other parts of Engage is affected.

INVESTIGATING 24 days ago - at 11/28/2024 05:39PM

We are still seeing delays because of high load. Email sendouts are being queued. We are working on different solutions to make sure emails are going out. At the moment no other parts of Engage is affected.

INVESTIGATING 24 days ago - at 11/28/2024 05:07PM

We are still seeing delays because of high load. Email sendouts are being queued. We are working on different solutions to make sure emails are going out. At the moment no other parts of Engage is affected.

INVESTIGATING 24 days ago - at 11/28/2024 04:42PM

We are still working to find a solution. The current email sendout delay is approximately 1,5h.

INVESTIGATING 24 days ago - at 11/28/2024 04:33PM

We’re still seeing delays and are working to find a solution. At the moment no other parts of Engage is affected.

INVESTIGATING 24 days ago - at 11/28/2024 04:09PM

We’re still seeing delays and are working to find a solution. At the moment no other parts of Engage is affected.

INVESTIGATING 24 days ago - at 11/28/2024 03:34PM

We are currently experiencing delays in sending emails. We are working to resolve the issue.

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