Outage in WeGift

Swarovski DE orders are failing

Resolved Minor
January 03, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/03/2025 02:25PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 01/03/2025 02:15PM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 3 days ago - at 01/03/2025 02:15PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 days ago - at 01/03/2025 01:25PM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 3 days ago - at 01/03/2025 01:25PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 days ago - at 01/03/2025 01:21PM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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