Outage in Wirex

Issue processing crypto deposits (US)

Resolved Minor
November 30, 2023 - Started almost 2 years ago - Lasted 5 days
Official incident page

Incident Report

Affected service: Deposits Affected region: USA Description: A technical issue on our partner’s side caused some part of deposits that were completed on blockchain on 27-28 November 2023 not to be added to your account. We are currently working on resolving the issue and crediting the deposits. We will update you as soon as we know more.
Components affected
Wirex Crypto transfers
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/05/2023 02:15PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 11/30/2023 01:40PM

Affected service: Deposits

Affected region: USA

Description: A technical issue on our partner’s side caused some part of deposits that were completed on blockchain on 27-28 November 2023 not to be added to your account. We are currently working on resolving the issue and crediting the deposits. We will update you as soon as we know more.

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