Outage in Wirex
Cloud provider major incident: Local card top ups disabled, SMS confirmations blocked
Resolved MajorIncident Report
Region: All
Description:
Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric.
We are waiting for the updates from 3rd party provider.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 10:27AM
We've enabled all affected services. The system is stable. Thanks for the patience shown.
IDENTIFIED
6 months ago - at 10/20/2025 07:03PM
We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.
IDENTIFIED
6 months ago - at 10/20/2025 09:50AM
Region: All
Description:
Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric.
We are waiting for the updates from 3rd party provider.
Latest Wirex outages
Exchanges disabled due to technical barriers - 28 days ago
Local card top ups partially disabled - 29 days ago
Wirex Dual creation disabled - about 1 month ago
Crypto transfers processing delays - about 1 month ago
Exchange operations disabled - about 2 months ago
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