INC0517089 - Multiple Sites - Outage in southwestern Wisconsin

Greetings,

At this time we are seeing all services restored and forsee no further issues. If there are any further issues please reach out to the NOC.

We have been able to confirm that there is a fiber cut and it has been located. The provider continues to work to repair the issue causing the outage that may be impacting your service. We will provide further updates as they progress.

WiscNet NOC
608-442-6761, Opt 1

The provider continues to work to isolate the issue causing the outage that may be impacting your service. We will provide further updates as they progress.

WiscNet NOC
608-442-6761, Opt 1

The Fiber Technicians are still en route to the fiber cut area to more specifically isolate the damage. They have provided an Estimate Time of Arrival (ETA) of 03:45pm CST and as such, the next update will be provided at 04:20pm CST unless new information is provided.

The Locate Crew has been unable to located the damaged fiber cable and as such, a Fiber Technician has dispatched to the area to perform additional fiber optic testing to further isolate the fiber damage site

A Technician arrived at a test site in Platteville, WI and began preparing to perform light level testing on the affected fiber span. Technicians subsequently transmitted light onto the affected fibers and measured the distance it traveled and those test results were compared to the existing records to determine if a fault was present, as well as the approximate location. The testing data indicated a fiber issue roughly 48 miles from the Platteville test site towards Mazomanie and 20 miles from Mazomanie towards Platteville. A locate crew has been dispatched to the suspected damage area to more precisely locate the issue.

The provider continues to work to isolate the issue causing the outage that may be impacting your service. We will provide further updates as they progress.

WiscNet NOC
608-442-6761, Opt 1

This has been confirmed to be a fiber cut. At this time there is not an estimated time for restoration.

The provider continues to work to isolate the issue causing the outage that may be impacting your service. We will provide further updates as they progress.

WiscNet NOC
608-442-6761, Opt 1

Hello,

Currently WiscNet is still investigating this localized outage. We are working with our carrier partners to find a root cause for this outage that you are experiencing.

WiscNet has contacted GLS for confirmation that all sites that are down are visible from their perspective as well. The master ticket number for GLS is:

10766064

If you have any questions, concerns, or any insight into this issue, please call WiscNet Support.


WiscNet Support

Phone: 608-442-6761 ext. 2

Email: support@wiscnet.net

Hours: 7:45 AM - 4:45 PM, Monday - Friday


For off hours support, please call the WiscNet NOC:

WiscNet NOC

Phone: 608-442-6761 ext. 1

Email: noc@wiscnet.net

Hours: 24 x 7

We are observing an outage in southwestern Wisconsin which may be impacting your service. The provider has been engaged for further investigation.

WiscNet NOC
608-442-6761, Opt 1