Outage in Wistia

Encoding Delays

Resolved Minor
April 12, 2024 - Started over 1 year ago - Lasted about 3 hours

Incident Report

Our system is working through the queue and we expect that encoding times should return to normal shortly.
Components affected
Wistia Encoding

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 04/12/2024 04:59PM

Our system is working through the queue and we expect that encoding times should return to normal shortly.

IDENTIFIED over 1 year ago - at 04/12/2024 05:29PM

We've identified this issue and are deploying additional resources to improve encoding speed. There will continue to be delays, but we expect the additional resources to help reduce those delays. At this time encodes are not failing, they are delayed.

MONITORING over 1 year ago - at 04/12/2024 06:23PM

The additional resources for encoding are now fully deployed. We expect them to help reduce the delays and continue to get closer to normal encoding times. We are continuing to monitor as this happens.

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