Outage in Xendit

Batch Disbursement Delay

Resolved Minor
August 30, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

Dear customers We have detected issues in the following services: Batch Disbursements - Batch disbursement processing is delayed We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions during this incident: 1. Delay uploading new batch disbursement files until this issue is resolved if possible 2. Disable name validation if possible
Components affected
Xendit xenBatch

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 08/30/2022 04:16PM

We've implemented a fix. New batch disbursements will be processed correctly. We're working on processing the batch disbursements that were created before our fix.

INVESTIGATING about 3 years ago - at 08/30/2022 10:21AM

Dear customers

We have detected issues in the following services:

Batch Disbursements
- Batch disbursement processing is delayed

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions during this incident:

1. Delay uploading new batch disbursement files until this issue is resolved if possible
2. Disable name validation if possible

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