Outage in Xendit

QR_CODE QRIS Disruption

Resolved Minor

October 29, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Valued Customers, We have detected intermittent issues with QRIS payments due to a disruption on our partner’s end. Impact: - End customers might see their balance deducted on their end - You might not receive callbacks for certain transactions. Transaction reconciliation: Our reconciliation system will automatically reconcile the affected transactions by the end of the day tomorrow. Please reach out to our Customer Service agents if you need this resolved earlier. We apologize for the inconvenience caused. Sincerely, Xendit customer service

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/30/2025 03:03AM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/30/2025 02:31AM

Dear Valued Customers,

We have detected intermittent issues with QRIS payments due to a disruption on our partner’s end.

Impact:
- End customers might see their balance deducted on their end
- You might not receive callbacks for certain transactions.

Transaction reconciliation:
Our reconciliation system will automatically reconcile the affected transactions by the end of the day tomorrow. Please reach out to our Customer Service agents if you need this resolved earlier.

We apologize for the inconvenience caused.

Sincerely,
Xendit customer service

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