Outage in Xendit

EWALLET TOUCHNGO Malaysia Disruption

Resolved Minor
October 10, 2024 - Started 2 months ago - Lasted 29 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - There is high error count on create charge for channel my_touchngo - First triggered at: 2024-10-10 19:36:25+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 12:06PM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 2 months ago - at 10/10/2024 11:39AM

Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel my_touchngo
- First triggered at: 2024-10-10 19:36:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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