Outage in Xendit

BCA Topup Disruption

Resolved Minor
October 18, 2024 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customers, We wish to inform you that there is currently a disruption affecting top-up services via BCA. Our team is actively collaborating with our partner to identify and resolve the issue at the earliest opportunity. To minimize the impact on your business operations, we recommend utilizing alternative top-up methods, such as Virtual Account, until the BCA top-up service is fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. Should you require any further assistance, please do not hesitate to contact us at help@xendit.co. Thank you for your understanding and continued support.
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/18/2024 06:21AM

This incident has been resolved.

INVESTIGATING about 8 hours ago - at 10/18/2024 03:39AM

Dear Valued Customers,

We wish to inform you that there is currently a disruption affecting top-up services via BCA. Our team is actively collaborating with our partner to identify and resolve the issue at the earliest opportunity.

To minimize the impact on your business operations, we recommend utilizing alternative top-up methods, such as Virtual Account, until the BCA top-up service is fully restored.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. Should you require any further assistance, please do not hesitate to contact us at help@xendit.co.

Thank you for your understanding and continued support.

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