Outage in Xendit

EWALLET DANA Indonesia Disruption

Resolved Minor
December 23, 2024 - Started about 9 hours ago - Lasted 32 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 6.90% of requests in the last 10 minutes have been affected - First triggered at: 2024-12-23 14:11:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Dana
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 12/23/2024 07:27AM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED about 9 hours ago - at 12/23/2024 07:14AM

Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.90% of requests in the last 10 minutes have been affected
- First triggered at: 2024-12-23 14:11:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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