Outage in Zenfolio

Interruptions to Payment Processing

Resolved Minor
May 22, 2024 - Started 7 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently aware of interruptions with payment processing for subscriptions and order processing. Our engineers are investigating this issue with the highest priority to identify the root cause and implement a solution. We sincerely apologize for the inconvenience this may cause and we thank you for your patience while we work to resolve this issue.
Components affected
Zenfolio Order Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/22/2024 09:09PM

After thorough monitoring of the resolution put into place, this incident is resolved.

MONITORING 7 months ago - at 05/22/2024 03:05PM

Our engineers have implemented a fix to address the interruption in payment processing, and we can now confirm that payment processing has been restored. Clients who experienced payment failures when attempting to place orders are encouraged to retry their payments again.

We will continue to monitor the system closely to ensure there are no further disruptions. We apologize for the inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

INVESTIGATING 7 months ago - at 05/22/2024 02:27PM

We are currently aware of interruptions with payment processing for subscriptions and order processing. Our engineers are investigating this issue with the highest priority to identify the root cause and implement a solution. We sincerely apologize for the inconvenience this may cause and we thank you for your patience while we work to resolve this issue.

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