Outage in Zenfolio

Processing of uploaded images and videos slow/unresponsive

Resolved Major
November 25, 2024 - Started 26 days ago - Lasted 41 minutes
Official incident page

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Outage Details

Our team are currently investigating issues with images and videos being uploaded staying in a 'Processing' state. We will provide another update as soon as the issue has been identified.
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/25/2024 10:49PM

We are now seeing the processing of videos and images being completed within the expected timeframes now.

Thank you for your patience.

MONITORING 26 days ago - at 11/25/2024 10:27PM

Our team have identified and the images are now processing correctly again, video processing will be slower as the servers catch up.

Thank you for your patience.

INVESTIGATING 26 days ago - at 11/25/2024 10:18PM

Our team are currently investigating issues with images and videos being uploaded staying in a 'Processing' state.

We will provide another update as soon as the issue has been identified.

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