Outage in Zipwhip

Inbound Call Failures to Twilio Toll-free Numbers from Canadian Phone Numbers

Resolved Minor
March 19, 2025 - Started about 19 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We are observing inbound call failures to Twilio Toll-free Numbers from Canadian Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 03/19/2025 10:49AM

The issue affecting inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 11 hours ago - at 03/19/2025 08:49AM

We have started seeing recovery for inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 03/19/2025 06:56AM

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 03/19/2025 03:38AM

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 03/19/2025 01:21AM

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 03/19/2025 12:32AM

We are observing inbound call failures to Twilio Toll-free Numbers from Canadian Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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