Outage in Zipwhip

SMS Delivery Delays and Failures to Smart Network in Philippines

Minor
November 04, 2025 - Started about 5 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays and failures when sending to Smart network in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 11/05/2025 01:01AM

We are still experiencing SMS delivery delays and failures when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 11/04/2025 11:03PM

We are experiencing SMS delivery delays and failures when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/04/2025 10:04PM

We are experiencing SMS delivery delays and failures when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/04/2025 10:00PM

Our monitoring systems have detected a potential issue with SMS delivery delays and failures when sending to Smart network in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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