Outage in Zoom

Issue with inbound SMS & MMS traffic

Resolved Minor
March 26, 2025 - Started 4 days ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an issue where inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers might experience failure and receive "Sorry, the service is temporarily unavailable. Please try again later." message. We have engaged with the provider and will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/28/2025 10:49PM

This incident has been resolved.

MONITORING 2 days ago - at 03/28/2025 10:37PM

The issue impacting the inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers has been resolved.
We will continue to monitor and provide updates as we have them.

IDENTIFIED 2 days ago - at 03/28/2025 09:16PM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 2 days ago - at 03/28/2025 03:01PM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 3 days ago - at 03/28/2025 08:56AM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 3 days ago - at 03/28/2025 03:00AM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 3 days ago - at 03/27/2025 09:00PM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 3 days ago - at 03/27/2025 03:00PM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 4 days ago - at 03/27/2025 09:00AM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 4 days ago - at 03/27/2025 02:51AM

Our Provider is continuing to work on a fix for this issue. We will share updates as received.

IDENTIFIED 4 days ago - at 03/26/2025 09:33PM

We have identified the issue impacting the inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers. We are continuing to work with the provider and will provide updates as we have them.

INVESTIGATING 4 days ago - at 03/26/2025 08:37PM

We are investigating an issue where inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers might experience failure and receive "Sorry, the service is temporarily unavailable. Please try again later." message. We have engaged with the provider and will provide updates as we have them.

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