Outage in 1Password

Delays in billing processing

Resolved Minor
March 31, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

A subset of 1password.com customers could be experiencing delays in having their billing actions processed . All other customers remain unaffected. Our engineers are actively investigating this behavior. Updates will follow accordingly.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 03/31/2023 11:17PM

Incident has been resolved. There are no longer any delays in processing any billing flows.

MONITORING 6 months ago - at 03/31/2023 10:47PM

We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.

IDENTIFIED 6 months ago - at 03/31/2023 10:33PM

The issue has been identified and a fix is currently being tested.

IDENTIFIED 6 months ago - at 03/31/2023 10:05PM

The issue has been identified and a fix is currently being tested.

IDENTIFIED 6 months ago - at 03/31/2023 09:38PM

The issue has been identified and a fix is currently being tested.

MONITORING 6 months ago - at 03/31/2023 09:09PM

We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.

MONITORING 6 months ago - at 03/31/2023 08:40PM

We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.

IDENTIFIED 6 months ago - at 03/31/2023 08:15PM

The issue has been identified and a fix is currently being tested. Updates will follow accordingly.

IDENTIFIED 6 months ago - at 03/31/2023 07:45PM

The issue has been identified and a fix is currently being tested. Updates will follow accordingly.

INVESTIGATING 6 months ago - at 03/31/2023 07:17PM

A subset of 1password.com customers could be experiencing delays in having their billing actions processed . All other customers remain unaffected. Our engineers are actively investigating this behavior. Updates will follow accordingly.

Latest 1Password outages

Intermittent errors reported on multiple 1password sites - 13 days ago
In-app links not resolving - 20 days ago
SSO users cannot complete recovery on existing devices - 26 days ago
Billing events processing delay - 26 days ago
Browser extension unable to unlock - about 1 month ago

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