Outage in 8x8

8x8 Work inbound & outbound issues

Resolved Minor
April 17, 2024 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 
Latest Updates ( sorted recent to last )
INVESTIGATING 16 days ago - at 04/17/2024 12:58PM

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

INVESTIGATING 16 days ago - at 04/17/2024 01:19PM

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

IDENTIFIED 16 days ago - at 04/17/2024 01:42PM

8x8 has identified the issue impacting inbound and outbound on the 8x8 Work endpoints. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

INFORMATIONAL 16 days ago - at 04/17/2024 01:57PM

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

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