Outage in 8x8

8x8 Knowledge base & Support portal inaccessible

Resolved Minor
April 20, 2024 - Started 13 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Dear Customer,We have received reports from multiple customers informing us they cannot access the 8x8 Knowledge base or the 8x8 support portal to create support cases.Our engineering team are investigating this as a matter of urgency to restore service.Please be aware that all other 8x8 services, such as VCC and telephony, are working correctly and not impacted.Please call our support team on the numbers below if you require assistance.We apologise for the inconvenience and thank you for your patience and understanding.  US:+1 866-204-8720UK:  0207-096-6060  Australia: 1300 088 917New Zealand:  0800452545Regards8x8 support
Components affected
8x8 SSO 8x8 SSO
Latest Updates ( sorted recent to last )
INFORMATIONAL 13 days ago - at 04/20/2024 03:01PM

Dear Customer,We have received reports from multiple customers informing us they cannot access the 8x8 Knowledge base or the 8x8 support portal to create support cases.Our engineering team are investigating this as a matter of urgency to restore service.Please be aware that all other 8x8 services, such as VCC and telephony, are working correctly and not impacted.Please call our support team on the numbers below if you require assistance.We apologise for the inconvenience and thank you for your patience and understanding.  US:+1 866-204-8720UK:  0207-096-6060  Australia: 1300 088 917New Zealand:  0800452545Regards8x8 support

INFORMATIONAL 13 days ago - at 04/20/2024 03:14PM

Dear Customer,Please be aware we have implemented a workaround solution to restore service to the knowledge base and support portal.You should now be able to navigate to the 8x8 knowledge base and support portal, however, you may need to delete cache & cookies or navigate via incognito mode if you experience issues when accessing https://support.8x8.com/.Thank you for your patience and understanding.Regards8x8 support.

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