Outage in Acquia

Acquia has detected a temporary service interruption

Resolved Minor
January 30, 2024 - Started 3 months ago - Lasted about 9 hours
Official incident page

Need to monitor Acquia outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Acquia, and never miss an outage again.
Start Free Trial

Outage Details

Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation

We will provide additional information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/31/2024 01:00AM

All affected applications have been restored. All services are operational at this time.

MONITORING 3 months ago - at 01/30/2024 06:24PM

Acquia has taken action to address the cause of the issue and we are seeing performance improvements on cloud.acquia.com. We will continue monitoring and will provide updates as they become available.

INVESTIGATING 3 months ago - at 01/30/2024 04:23PM

Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation

We will provide additional information as it becomes available.

Stay ahead of outages. Monitor Acquia and all your vendors in one place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime