Outage in AdRoll

A small subset of customers are unable to load the homepage dashboard.

Resolved Minor
May 09, 2022 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

A small subset of customers are experiencing an issue where they're unable to access the app.adroll.com dashboard. Our engineering team is working on a fix for the affected users. Please note that no data has been lost and any new users will not face this issue.
Components affected
AdRoll Dashboard
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/10/2022 04:35PM

The issue has been resolved.

MONITORING almost 2 years ago - at 05/10/2022 02:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/09/2022 07:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/09/2022 07:11PM

A small subset of customers are experiencing an issue where they're unable to access the app.adroll.com dashboard. Our engineering team is working on a fix for the affected users. Please note that no data has been lost and any new users will not face this issue.

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