Ongoing Incident Cross-channel upper funnel campaign issues (web only)
Cross-channel upper funnel campaign is having issues. Engineering team have identified a fix and are working on it.
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Resolved Some users may experience 403 errors logging into app.adroll.com
Some users with TFA (two-factor authentication) enabled may be unable to login to their account. This is related to cookies set for a now deprecated analytics service (Hotjar). This results in a 403 error page. Please, clear browser cache and cookies and load a new window. The issue should no longer replicate after this step.
Resolved Exporting of data to Marketo, Hubspot, and Salesforce is delayed.
A fix has been implemented and we are monitoring the results.
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