AdRoll Status

Resolved [RollWorks] Intent data temporarily unavailable for reporting and Playbooks

Issue: There's a production issue from an ongoing update to Intent data, which has rendered it unavailable for use temporarily. Impact: RollWorks customers won't be able to pull intent reporting or launch Playbook campaigns in the meantime. Next Steps: Intent report data is being backfilled as we speak, and this should be complete within the next 3-5 hours.

Resolved RollWorks Account Engagement Metrics reporting delays

We are experiencing delays in generating domain data since yesterday. This is impacting all domain level reporting in our dashboard including the below: - Playbooks reporting, - Account based engagement metrics, - Sales Insights - Account metrics API RollWorks engagement and data engineering teams are actively working on resolving this issue. We'll update once it has been resolved.

Resolved RollWorks Sales Insights updates and alerts are currently down

Sales Insights updates and alerts are currently down as there is a large upstream delay in processing the data that Sales Insights relies on. We are actively working on it and will update once it is resolved.

Resolved Issues in creating new user account, billing account and subscriptions

Issue: Our third party billing and subscription provider, Zuora, is having production issues right now. Impact: The following facets of our application are affected due to timeouts from Zuora’s API: - New user account registration/signup - New billing account creation - Subscription creation - Subscription upgrades and cancellations Next steps: We have reached out to Zuora support, they’re aware, and we are actively monitoring the issue with them. We'll update here once we receive more updates from them.

Resolved Campaign Edit Issues

We are aware that some users are experiencing issues creating and editing Campaigns from the dashboard. We are currently investigating.