AdRoll Status

Resolved [RollWorks] Intent data temporarily unavailable for reporting and Playbooks

Issue: There's a production issue from an ongoing update to Intent data, which has rendered it unavailable for use temporarily. Impact: RollWorks customers won't be able to pull intent reporting or launch Playbook campaigns in the meantime. Next Steps: Intent report data is being backfilled as we speak, and this should be complete within the next 3-5 hours.

Resolved RollWorks Account Engagement Metrics reporting delays

We are experiencing delays in generating domain data since yesterday. This is impacting all domain level reporting in our dashboard including the below: - Playbooks reporting, - Account based engagement metrics, - Sales Insights - Account metrics API RollWorks engagement and data engineering teams are actively working on resolving this issue. We'll update once it has been resolved.

Resolved RollWorks Sales Insights updates and alerts are currently down

Sales Insights updates and alerts are currently down as there is a large upstream delay in processing the data that Sales Insights relies on. We are actively working on it and will update once it is resolved.

Resolved Issues in creating new user account, billing account and subscriptions

Issue: Our third party billing and subscription provider, Zuora, is having production issues right now. Impact: The following facets of our application are affected due to timeouts from Zuora’s API: - New user account registration/signup - New billing account creation - Subscription creation - Subscription upgrades and cancellations Next steps: We have reached out to Zuora support, they’re aware, and we are actively monitoring the issue with them. We'll update here once we receive more updates from them.

Resolved Campaign Edit Issues

We are aware that some users are experiencing issues creating and editing Campaigns from the dashboard. We are currently investigating.

Resolved Sporadic Dashboard Loading Issues

We are aware that some users are experiencing sporadic issues with the loading of the dashboard. We are working presently to deploy a fix.

Resolved Dashboard Loading Issues

We are investigating an issue where users are experiencing issues with the home campaigns dashboard not loading properly. We apologize for the inconvenience.

Resolved Dashboard Loading Issues

We are currently dealing with an issue involving errors loading the home campaigns dashboard. Our engineers are working on releasing a fix presently. We apologize for any inconvenience.

Resolved Dashboard Loading Issues

We are currently investigating an issue where the home campaigns dashboard is failing to load for some users.

Resolved Signup Button Inactive

We are aware of an issue in which the "Sign Up" button on the account registration page is currently inactive and preventing the creation of new accounts. We have already identified the root cause and are working to apply a fix. We apologize for any inconvenience.