Outage in AdRoll

[Sev2 - RollWorks Only] Ingestion issue with Salesforce Contact and Lead objects

Resolved Minor
February 28, 2025 - Started 11 days ago - Lasted 3 days
Official incident page

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Outage Details

Issue: There is currently an ingestion issue with the Salesforce Contact and Lead objects, which affects their use as data sources for filtering in Contact Lists and Contact Discovery Workflows. Functional Impact: - Sync errors with existing Contact Lists and Contact Discovery Workflows that use the Salesforce Contact and Lead objects as data sources. - Unable to create new Contact Lists and Contact Discovery Workflows using the Salesforce Contact and Lead objects as data sources. Next Steps: The engineering team is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/03/2025 04:35PM

This incident has been resolved.

INVESTIGATING 11 days ago - at 02/28/2025 09:35PM

Issue:
There is currently an ingestion issue with the Salesforce Contact and Lead objects, which affects their use as data sources for filtering in Contact Lists and Contact Discovery Workflows.

Functional Impact:
- Sync errors with existing Contact Lists and Contact Discovery Workflows that use the Salesforce Contact and Lead objects as data sources.
- Unable to create new Contact Lists and Contact Discovery Workflows using the Salesforce Contact and Lead objects as data sources.

Next Steps:
The engineering team is currently investigating the issue.

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