Outage in AdRoll

Delayed segmentation of untrackable converting cookies

Resolved Minor
June 16, 2023 - Started 11 months ago - Lasted 6 days
Official incident page

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Outage Details

Note: Conversions from untrackable cookies are not surfaced in attributed conversions nor website audiences. The only impact is to general site metrics conversion figures – and the AdRoll Cross-Channel dashboard. No data has been lost. Untrackable conversions should resume regular processing by this time tomorrow, and a backfill will be conducted next week for unprocessed timestamps.
Components affected
AdRoll Dashboard AdRoll RollWorks Impact Overview Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/23/2023 12:38AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 06/16/2023 10:04PM

Note: Conversions from untrackable cookies are not surfaced in attributed conversions nor website audiences. The only impact is to general site metrics conversion figures – and the AdRoll Cross-Channel dashboard.

No data has been lost. Untrackable conversions should resume regular processing by this time tomorrow, and a backfill will be conducted next week for unprocessed timestamps.

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