Major · about 1 month ago · lasted about 4 hours
We are facing issues while getting the tracking updates from the carrier "gls-italy" due to the carrier website, also facing some issues while providing updates. Our team is working on getting this fixed on priority.
Minor · about 1 month ago · lasted 5 days
The slug "jt-logistics" is unavailable from 2023-08-23 05:10:00 (UTC+8) Our team is in working to resolve the issue. We'll keep you posted.
Minor · about 1 month ago · lasted about 6 hours
Our team has located an issue with Shopify Refunds on AfterShip Returns from 2023-08-18T23:40:00 to 2023-08-19T07:00 (HKT). Refunds showed failed on AfterShip end but were successful at Shopify. Our team is investigating this issue on the highest priority.
Minor · about 2 months ago · lasted about 1 hour
The slug "mondialrelay-fr-api" is unavailable from 18:10:00 (UTC+8), 2023-08-16. Our team is in touch with the carrier to get it resolved. We'll keep you posted. We appreciate your patience.
Minor · 2 months ago · lasted about 7 hours
The success rate of slug dpd and dpd-de has decreased from 2023.07.26 17:06 UTC+8 which is causing slow tracking updates, we will monitor and try to find a way to fix it.
Minor · 2 months ago · lasted about 1 hour
The Courier Italy-sda is currently unavailable. Our team is working on getting this fixed on priority.
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