Media Services Live 4 Historical Reporting issues

We can confirm that the issue is now resolved as of 13:40 UTC on May 3, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We will continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ.

We have implemented a fix for this issue as of 10:18 UTC on 26 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will continue to monitor to ensure that the impact has been fully mitigated.

We will continue monitoring our systems while the fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.

We are investigating an emerging issue with Media Services Live 4 (MSL4) Historical Reporting related to users that may have observed incomplete data in the historical reports. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.