Edge Delivery Issues in India

We can confirm that the issue is now resolved as of 10:08 UTC on April 11, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

Our third-party service provider has implemented a fix for this issue as of 09:30 on 11 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

Our third-party service provider has identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 120 minutes.

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 60 minutes.

We are investigating an issue with a third-party service provider related to Edge Delivery where users may experience re-buffering, latency and performance degradation on their streaming services. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.