Outage in Alert Logic

Impact to the EEP page in the Alert Logic Console | UK-West-1

Resolved Major
July 20, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
Components affected
Alert Logic Extended Endpoint Protection
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/20/2023 11:45AM

The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

IDENTIFIED 10 months ago - at 07/20/2023 11:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/20/2023 10:53AM

We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

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