Outage in Alert Logic

Alert Logic Console authentication issues

Resolved Minor
November 30, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/30/2023 09:53PM

The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

MONITORING about 1 year ago - at 11/30/2023 08:44PM

We have implemented a fix and are continuing to monitor the issue to ensure stability of service.

MONITORING about 1 year ago - at 11/30/2023 07:46PM

This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority.

MONITORING about 1 year ago - at 11/30/2023 06:38PM

We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions.

IDENTIFIED about 1 year ago - at 11/30/2023 05:39PM

We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

INVESTIGATING about 1 year ago - at 11/30/2023 05:00PM

We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried.

INVESTIGATING about 1 year ago - at 11/30/2023 04:24PM

We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.

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