Outage in AlsoEnergy

Modem Heartbeats non-VPN-cloud issue - sites are still up and sending data

Resolved Minor

March 08, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Modem Heartbeats non-VPN-cloud are not reporting for a small set of sites. The sites are up and operating normally, however the heartbeat is not, we should have this repaired shortly.

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/09/2023 03:09AM

The issue has been fixed in the new firewalls.

IDENTIFIED about 1 year ago - at 03/08/2023 09:15PM

Modem Heartbeats non-VPN-cloud are not reporting for a small set of sites. The sites are up and operating normally, however the heartbeat is not, we should have this repaired shortly.

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