Outage in Anaplan

Platform Alerts

Resolved Minor
November 24, 2022 - 2 months ago - Lasted about 2 hours
Official incident page
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Details

We are investigating a potential issue impacting Anaplan Platform.
We will provide regular updates on this page until the issue is resolved.
Updates ( sorted recent to last )
RESOLVED at 11/24/2022 06:20AM

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused.We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any questions, concerns, or continue to experience errors, please do not hesitate to contact us at Anaplan Support.

MONITORING at 11/24/2022 05:55AM

Service has now been restored; you should now be able to resume normal activities. Our engineers will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

IDENTIFIED at 11/24/2022 05:37AM

We have identified the likely cause of the issue, and we are focused right now on restoring your service as quickly as possible. ESTIMATED TIME TO RESOLUTION: We estimate service will be restored in approximately 15 minutes. *Please note the estimated time to resolution is an approximation based on information we have at this stage and is subject to change.

INVESTIGATING at 11/24/2022 05:20AM

We are currently experiencing issue with the internal network resulting in latency for some customers. Our engineering team is working to identify the root cause and implement a solution. We will continue to provide updates to you as we work to resolve this issue as quickly as possible.

INVESTIGATING at 11/24/2022 04:46AM

We are currently experiencing issues where some of our customers are encountering slowness. Our engineering team is working to identify the root cause and implement a solution. We will continue to provide updates to you as we work to resolve this issue as quickly as possible.

INVESTIGATING at 11/24/2022 04:35AM

We are investigating a potential issue impacting Anaplan Platform. We will provide regular updates on this page until the issue is resolved.

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