Outage in Apollo Graph

Cloud Router Provisioning Interruption

Resolved Major
June 08, 2023 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing issues with the creation and updates of Cloud Routers due to an upstream hosting provider interruption. Provisioned Cloud Routers are currently stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Our team is closely monitoring the situation, and we will provide updates as soon as the service is stable. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/08/2023 04:03PM

Services are fully operational. All creation and updates of Cloud Routers are working as expected. Thank you for your patience.

MONITORING 11 months ago - at 06/08/2023 03:45PM

Our upstream provider has stabilized again. Creating and updating Cloud Routers should be functioning normally, but we are actively monitoring the situation to ensure safe and reliable use of our services.

IDENTIFIED 11 months ago - at 06/08/2023 03:31PM

We are seeing again partial interruptions from our upstream hosting provider affecting the creation and update of Cloud Routers. Provisioned Cloud Routers are still stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Thank you for your patience.

MONITORING 11 months ago - at 06/08/2023 02:21PM

Our upstream provider has stabilized. Creating and updating Cloud Routers should be functioning normally, but we are actively monitoring the situation to ensure safe and reliable use of our services.

IDENTIFIED 11 months ago - at 06/08/2023 01:53PM

We continue to experience issues with the creation and update of Cloud Routers due to an upstream hosting provider interruption. The upstream provider has currently investigating the issue and we will provide updates as soon as the service is stable. Thank you for your patience.

IDENTIFIED 11 months ago - at 06/08/2023 12:20PM

We are continuing to monitor the situation.

IDENTIFIED 11 months ago - at 06/08/2023 12:17PM

We are experiencing issues with the creation and updates of Cloud Routers due to an upstream hosting provider interruption. Provisioned Cloud Routers are currently stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Our team is closely monitoring the situation, and we will provide updates as soon as the service is stable. Thank you for your patience.

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