Outage in Apollo Graph

Cloud Router Provisioning Interruption

Resolved Minor
September 17, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing issues with the creation of Cloud Routers due to an upstream hosting provider interruption. Provisioned Cloud Routers are currently stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Our team is closely monitoring the situation, and we will provide updates as soon as the service is stable. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/17/2023 06:21PM

Services are fully operational. All creation and updates of Cloud Routers are working as expected. Thank you for your patience.

MONITORING over 2 years ago - at 09/17/2023 05:45PM

Our upstream provider has stabilized. Creating and updating Cloud Routers should be functioning normally, but we are actively monitoring the situation to ensure safe and reliable use of our services.

INVESTIGATING over 2 years ago - at 09/17/2023 05:06PM

We continue to experience issues with the creation of Cloud Routers due to an upstream hosting provider interruption. Provisioned Cloud Routers are currently stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Our team is closely monitoring the situation, and we will provide updates as soon as the service is stable. Thank you for your patience.

INVESTIGATING over 2 years ago - at 09/17/2023 03:17PM

We are experiencing issues with the creation of Cloud Routers due to an upstream hosting provider interruption. Provisioned Cloud Routers are currently stable and serving traffic as usual. Endpoint availability is also not affected by this issue. Our team is closely monitoring the situation, and we will provide updates as soon as the service is stable. Thank you for your patience.

Latest Apollo Graph outages

Degredaded performance across several Apollo GraphOS services - about 1 month ago
Elevated Error Rates for Cloud Routers and Studio UI - about 1 month ago
Federation version minor version build failures - about 2 months ago
Schema Publishing Encountering Issues - 2 months ago
AWS us-east-1 Outage Impacting Apollo Services - 2 months ago

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