Outage in Authorize.net

Sandbox Service Disruption

Resolved Minor
January 12, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Authorize.net is aware of a service disruption affecting the Sandbox environment. We apologize for any inconvenience this may have caused. We are investigating the cause and working urgently to resolve the issue. Impact: Webhook notifications may be delayed or not be sent as expected. Reported Start Time: Approximately 1/12/2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/12/2024 11:39PM

The issue affecting the Webhook notifications in the Sandbox environment has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 01:12 GMT on 1/10/2024
Reported Start Time: 19:07 GMT on 1/12/2024

Impact: Webhook notifications are working as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC17511538

MONITORING 4 months ago - at 01/12/2024 07:44PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: Webhook notifications are working as expected. Notices that were not delivered will not be retried.

Reported Start Time: 01:12 GMT on 1/10/2024
Reported Start Time: 19:07 GMT on 1/12/2024

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC17511538

INVESTIGATING 4 months ago - at 01/12/2024 06:27PM

Authorize.net continues to investigate the service disruption affecting the Sandbox environment. We apologize for any inconvenience this may have caused.

We are working urgently to resolve the issue.

Impact: Webhook notifications may be delayed or not be sent as expected.

Reported Start Time: Approximately 1/12/2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

INVESTIGATING 4 months ago - at 01/12/2024 05:21PM

Authorize.net is aware of a service disruption affecting the Sandbox environment. We apologize for any inconvenience this may have caused.

We are investigating the cause and working urgently to resolve the issue.

Impact: Webhook notifications may be delayed or not be sent as expected.

Reported Start Time: Approximately 1/12/2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

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