Merchant Interface Access Issue

The issue that affected the activation process for Merchant Interface has now been resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 30 May 2025
Reported End Time: 4 June 2025 at 01:10 GMT

Impact: New merchants are now able to activate their accounts for Merchant Interface as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC20946898

We have identified and fixed the issue affecting the account activation process and users who encountered issues while activating their account should now be able to activate their account without any issue.

We continue to monitor the situation closely to ensure it is resolved.

Impact: New merchants may have experienced issues activating their account. The issue has been mitigated.

Reported Start Time: 30 May 2025

Reported End Time: 4 June 2025 at 01:10 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC20946898

Authorize.net is aware of an issue affecting the activation process for Merchant Interface.

We appreciate your patience as we continue to work urgently to resolve the issue.

Impact: New merchants may be experiencing issues activating their account.

Reported Start Time: 3 June 2025 at 18:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC20946898

Authorize.net is aware of an issue that is currently affecting the activation process for Merchant Interface.

We are investigating the cause and working urgently to resolve the issue.

Impact: New merchants may be experiencing issues activating their account.

Reported Start Time: 3 June 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC20946898