Outage in Authorize.net
Merchant Email Receipt - Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Authorize.net experienced a service disruption affecting merchant email receipts for 8.2 hours from March 25-26, 2026. Users experienced missing information in their merchant email receipts during this period. The issue was identified and fully resolved, with Authorize.net conducting an internal review to prevent future occurrences.
Authorize.net is aware of an issue that is currently affecting the Merchant email receipts.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
Components affected
Authorize.net API Connection/EndpointsNeed to monitor Authorize.net outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/27/2026 08:10AM
The issue affecting the Merchant Email receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 March 2026 15:30 GMT
Reported End Time: 26 March 2026 04:40 GMT
Impact: Customers are now able to use the Merchant Email receipts.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24780860
IDENTIFIED
5 days ago - at 03/27/2026 01:48AM
We have identified the issue affecting the Merchant Email receipts, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
INVESTIGATING
5 days ago - at 03/27/2026 12:58AM
We continue to investigate the issue affecting the Merchant email receipts, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
INVESTIGATING
5 days ago - at 03/27/2026 12:03AM
Authorize.net is aware of an issue that is currently affecting the Merchant email receipts.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience missing information in the Merchant Email receipts.
Reported Start Time: 25 March 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24780860
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