Outage in Authorize.net
API Connection/Endpoint Service Disruption - Sandbox Environment
Resolved MajorIncident Report
Summary AI Generated
Authorize.net's Sandbox Hosted Payment Form service experienced a disruption caused by a CAPTCHA issue, preventing merchants from completing payments through sandbox hosted payment forms. The incident affected API connections and endpoints, lasting approximately 1.8 hours between August 12 and August 15, 2026. The issue was fully resolved by August 15, 2026, restoring normal functionality to the Sandbox Hosted Payment Form service.
Authorize.net is aware of an issue that is currently affecting the Hosted Payment form service in Sandbox Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience issues completing payments through Sandbox hosted payment forms due to a CAPTCHA issue.
Reported Start Time: 12 August 2026 3:00 PM GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26757168
Components affected
Authorize.net API Connection/EndpointsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/15/2026 07:11AM
The issue affecting the Hosted Payment Form Service in Sandbox Environment has now been fully resolved.
Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12 August 2026 3:00 PM GMT
Reported End Time: 15 August 2026 6:45 AM GMT
Impact: Customers are now able to use the Hosted Payment Form Service in Sandbox Environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26757168
INVESTIGATING
9 days ago - at 08/15/2026 05:25AM
Authorize.net is aware of an issue that is currently affecting the Hosted Payment form service in Sandbox Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience issues completing payments through Sandbox hosted payment forms due to a CAPTCHA issue.
Reported Start Time: 12 August 2026 3:00 PM GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26757168
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